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Ballynahinch Castle Hotel & Estate

The Results

85% increase in online revenue in 2 years

85% increase in online revenue in 2 years

26% increase in special offer bookings in 2016

26% increase in special offer bookings in 2016

Organic sessions now drive 48% of online revenue

Organic sessions now drive 48% of online revenue

Brand PPC ROI was 26:1 in 2016

Brand PPC ROI was 26:1 in 2016

The Brief

To design a fully responsive website that presents the quiet luxury of the castle interiors and the tranquillity of the surrounding country estate, while developing a digital strategy that focuses on driving direct bookings and online revenue generation.
Luxury 4 Star Castle Hotel set within 450 acres of woodland in Connemara, Ireland

Profile: Luxury 4 Star Castle Hotel set within 450 acres of woodland in Connemara, Ireland

48 Rooms

Room Capacity: 48 Rooms

26% of room revenue is generated online

Online Turnover: 26% of room revenue is generated online

Design | Strategy | Marketing | Email | PPC | Booking Engine

Services: Design | Strategy | Marketing | Email | PPC | Booking Engine

We have a great relationship with all the team, not just our account manager. They are always on hand for help and support. I like that they push me to keep the website updated, fresh and giving the user a very good experience.
Carol Hinch
Director of Sales & Marketing
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The Approach

Ballynahinch Castle Hotel first became a client in 2008, using all elements of Aró’s products, including website design, email marketing and the booking engine. A strong collaboration on digital marketing and digital strategy has been long-established. In June 2014, Ballynahinch Castle Hotel moved to a fully responsive website, incorporating responsive email marketing campaigns and targeted PPC campaigns.

The website design focused on the warm and unique ambiance of the historic castle and its stunning surroundings of Connemara, along with introducing key reasons to book direct beside the large booking widget and directing users to the booking engine with clear call to actions on each page.

With the key conversion components in place, a strategy to maximise on direct bookings was necessary. A major part of the success in driving direct revenue was the client’s dedication to prioritising availability and rates on the hotel’s website over Online Travel Agencies (OTAs). Another contributing factor was a highly optimised brand PPC campaign. Bidding on the Ballynahinch Castle brand increased visibility and ensured their website was above OTA paid search results. Regularly optimised, the campaign continues to deliver good click through rates and revenue, while correct management of the account has also reduced the cost-per-click over time.

Read More: Brand PPC: Your Weapon in the Fight Against OTAs